Shipping Policy

Mounted and balanced packages generally leave our facility in approximately 10 to 15 business days due to high volume. Business days are Monday through Friday.

Mounting and balancing is a free option that we provide. Due to the high volume of customers selecting this option, it takes time.

Orders are mounted and balanced in the order they are received by order date.

If you need your order quicker, please contact us and have us ship it unmounted. You will be emailed as soon as the order ships.

Some products have to transfer in, which may require additional time to ship.

Unmounted packages, wheels, or tires generally ship within 1 to 5 business days.

If you ordered anything else, including wheels, tires, lift kits, or other items that are not mounted and balanced, they normally leave us within 1 to 5 business days.

Your mounted wheel and tire package will ship truck freight with a signature required and should arrive strapped and shrink wrapped.

Any damages or shortages must be noted on the bill of lading at the time of delivery. Notify the carrier and Duallys Only immediately and we will assist you as fully as we can. Please retain a signed copy of the bill of lading for your records.

By ordering products, you have authorized Duallys Only to charge your payment information for an amount equal to the purchase price and any applicable sales tax.

Due to a very high volume of sales, our inventory changes by the minute. If we have inventory issues, we will notify you with a time frame to fill the order or other product options. We will text, call, or email you if we have any questions or concerns.

Once your package ships, we will send an email with a link to track your order. If you have any questions about your order, please contact us at info@duallysonly.com or call us at (980) 444-2647 Monday through Friday, 9am to 6pm EST.

If you need to make any changes to your order, please contact us at info@duallysonly.com as soon as possible.

You will receive another email when your order ships. If you ordered multiple items, they may ship in separate packages from separate locations.

Here at Duallys Only, we aim to provide our customers with the best purchase experience possible. We have over 23 years of experience in the tire and wheel industry, and our staff is ready to assist you with your vehicle modifications. Whether it is tires for your stock car or truck, a lift kit, or wheels and tires, we have the staff ready to assist you. Give us a call with any questions you may have at (980) 444-2647.

Once your order has shipped, we will send an email with the tracking information. We use multiple carriers to cover our shipping needs. Some items will ship ground and others will ship by truck freight.

All freight shipments require a signature upon delivery. A representative from the freight company will typically call or email at least 24 hours in advance to set up a delivery appointment.

All ground shipments will be sent no signature required unless you paid for signature required at the time of order. We will not be held responsible for any stolen or missing shipments if the shipping company shows the product has been delivered.

Refusal of any shipment other than because of damage will result in a minimum 20% restocking fee. The customer agrees to be liable for initial shipping costs to the customer if refused.

Duallys Only will not be held liable for any shipping delays by the shipping carrier once the order has shipped and is in transit. There is no compensation made by Duallys Only to consumers due to delays during transit, shipping appointment delays, no shows due to unforeseen circumstances, or weather related delays.

Not being available to receive and sign for a scheduled freight delivery will have fees associated with redelivery.

If you used certain financing or leasing to acquire your order, you cannot change the shipping address from what is on your finance or lease.

Free shipping only applies to a set of four or more wheels or tires. If you order a single wheel or tire, you will have to pay shipping charges to have the item shipped to your requested address. Free shipping does not apply to any other products except wheels and tires, and only in sets of four or more.

If for any reason you are not completely satisfied with the unused products you ordered, you may return the items for an exchange or refund within 30 days of delivery, except for any product that has been discontinued or is a special ordered product such as a mounted and balanced wheel and tire package, forged wheels, or custom painted wheels. These items are non-returnable.

There is a minimum 20% restocking fee on all returned items, as well as shipping costs Duallys Only incurred to ship to you. Please contact us prior to returning any items at (980) 444-2647.

All shipping charges incurred on an exchange or return will be the responsibility of the buyer. All products must be in new condition and in original packaging for an exchange or return to take place.

We recommend that you buy insurance to cover the full amount of the products being returned. If a product is returned in any condition except new, then an exchange or refund will not be issued and the items will be returned at the buyer's expense.

If an error is made on the shipment, please contact our office immediately and we will work with you to resolve the situation. We will not expedite any products due to improper manufacturer packaging or if products are damaged during shipping.

Print and complete the return form before returning any item.

1. Any order cancelled after it has been placed will incur a minimum $100.00 order cancellation fee. This does not apply to wheel and tire packages. See below for wheel and tire package cancellations.
2. Any customer who requests to cancel an order after it has been placed, prepared for shipping, or shipped will be charged a minimum of $100.00 up to 20% of the order total for processing, handling, or restocking fees. This does not apply to any specially ordered or custom-built products, such as forged wheels or custom-painted wheels. These orders are non-cancellable and non-returnable.

Why am I charged a cancellation fee?

When you place an order with us by phone, website, or in person, we pay employees to process these orders, handle data entry, and issue refunds. Many products have to be ordered in, which can create shipping charges. If the product is returned back to the vendor, we may also have restocking fees from the manufacturers. These fees add up very quickly.

What if I need to cancel because I wrecked my vehicle, traded in my vehicle, someone stole my vehicle, my spouse or partner found out, or I lost my job?

Our policy still applies.

Any order that has been changed due to the customer's request will be charged a minimum $100.00 order change fee. This does not apply to special ordered products such as forged wheels and custom painted wheels. These orders are unchangeable and non-cancellable.

Why am I being charged to change my order?

We incur charges on almost every product brought into our facility. If an order is changed, we have paid fees on the original product and potentially the new product to complete the shipment. We also have to pay our employees to take care of the additional paperwork and handling of the product.

Only wheels that have not been mounted with tires, are in their original boxes, and were purchased in the last 30 days may be returned. There will be a 20% restocking fee charged on all returns and exchanges. There will be no exceptions to the restocking fee.

The installer must test fit each wheel on the vehicle before mounting tires to verify fitment. Once a tire is mounted on a wheel, it is non-returnable.

Our return form must be accompanied with all returns and exchanges before credit is given. Return shipping is the responsibility of the customer. Purchase insurance on the return shipping.

Why is there a restocking fee?

We pay the costs to ship the order to you, and we pay employees to process and prepare the order.

Print and complete the return form before returning any item.

Only tires that have not been run on the vehicle and were purchased in the last 30 days may be returned. Tires must have the manufacturer sticker intact.

There will be a 20% restocking fee charged on all returns and exchanges. There will be no exceptions to the restocking fee. Our return form must be accompanied with all returns and exchanges before credit is given.

Return shipping is the responsibility of the customer. We do not arrange to pick up any returns.

Why is there a restocking fee?

We pay the costs to ship the order to you, and we pay employees to process and prepare the order.

Print and complete the return form before returning any item.

Duallys Only is not responsible for any wheel or tire width or height regulations in your state or any federal law. You are responsible for checking any local or federal laws before purchasing. By purchasing anything from Duallys Only, you assume all liability of installing products that will violate your local or federal laws pertaining to vehicle height, width, bumper height, or headlight height.

Some vehicle applications may require additional modifications to allow for proper fitment, such as suspension changes or spacers to allow wheels to clear brake components.

Tires listed may be of a lower load rating than factory specifications. If you have a 3/4 ton or 1 ton truck, a 125Q tire rating or more is recommended. By purchasing this tire, you assume all liability for use at your discretion.

Due to the ever-changing design of vehicles and wheels, we cannot guarantee fitment of certain center caps on vehicles older than 10 years from today's date. If you have an older truck or SUV with manual hubs or large rear hubs, please contact us about fit.

In certain instances, center cap clearance can be achieved by using wheel spacers. Manual hub vehicles may need to cut the center of the cap out to access hubs. Center caps are not designed to cover manual hub trucks or SUVs.

Mounted wheel and tire packages are non-returnable. If Duallys Only shipped it mounted and balanced to you, it is non-returnable.

Duallys Only is not liable for fitment issues related to a vehicle that has a modified ride height. We can only recommend fitment per application. Duallys Only suggests following the tire and wheel sizes specified by the manufacturer of the lift kit on your vehicle.

Standard shipping damage: Duallys Only insures each package shipped. Please inspect your merchandise for damage when you receive your shipment. If your merchandise is damaged, either refuse it or sign for it as damaged, then notify us immediately.

Custom built forged wheels will be repaired in most cases if they arrive damaged.

Truck freight shipping damage: Wheel and tire packages ship truck freight on pallets. Every pallet is strapped and shrink wrapped. Please remove and inspect all pieces of the shipment before signing the delivery receipt. If the shipment is damaged, note this on the delivery receipt and then contact us about the shipment.

If you receive defective or incorrect merchandise, notify Duallys Only immediately before mounting wheels to tires or any product to the vehicle. We will work with you to get the product replaced in the most efficient manner possible.

If you have a defective product, please call us at (980) 444-2647 and email pictures of the issue to info@duallysonly.com.

The defective replacement procedure is: the customer pays for the replacement product, and we ship it to you. You have the product swapped out with the replacement. If it is a wheel, put the defective wheel in the new replacement wheel box with the proper packaging inside the box. We will arrange pickup of the defective product. Once this product is received back to us, we will issue the refund for the replacement product sent to you.

Initiating a chargeback or cancellation of payment for merchandise ordered from Duallys Only is strictly prohibited. In this case, the customer will be liable for all return shipping, product replacement costs, Duallys Only employee time involved, and any and all attorney fees Duallys Only incurs associated with retrieving our funds or merchandise.

By selecting the terms and conditions agreement box at checkout, a binding contract is formed between Duallys Only and the customer making the purchase. The customer agrees to all terms and conditions. You acknowledge that you are ordering a custom built product from Duallys Only that is a non-cancellable order once you make payment. By making payment to Duallys Only, you accept these conditions.

Duallys Only follows all manufacturer warranty policies. If you feel you have a product that falls under a manufacturer's warranty, take photos of the product and email them to info@duallysonly.com.

Duallys Only will not be responsible for any tire or wheel replacement that you purchase that is not load rated for the year, make, and model of your vehicle. Each tire on our website strictly states that tires listed may be of a lower load rating than factory specifications. If you have a 3/4 ton or 1 ton truck, a 125Q tire rating or more is recommended. By purchasing this tire, you assume all liability for use at your discretion.

Duallys Only is not responsible for installation of product. Verification that all merchandise has been received is the responsibility of the purchaser. Some products ship from separate locations, including lug nuts, center caps, and accessories. Under no circumstances is Duallys Only responsible for any labor or incidental charges, including those related to warranty, defective, damaged, or incorrect merchandise.

Warning: some of the products sold can expose you to chemicals which are known to the State of California to cause birth defects or other reproductive harm. For more information, visit p65warnings.ca.gov.

Order acceptance and cancellation: You agree that your order is an offer to buy, under these terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered.

Prices and payment terms: All prices, discounts, and promotions posted on this site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes.

Posted prices do not include taxes or charges for shipping and handling unless otherwise stated. Standard shipping is free for all orders to the 48 contiguous states and, for a fee, to the non-contiguous states and international orders. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email.

We strive to display accurate price information. However, we may occasionally make inadvertent typographical errors, inaccuracies, or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

Print and complete the return form before returning any item.

It is Duallys Only's policy to respect and protect the privacy of our customers and the users of www.duallysonly.com. Through this internet privacy statement, we want to reassure users of the site that we will not sell, share, or rent user information to others in a manner different than as set forth in this internet privacy statement.

Duallys Only collects information from users of the site at several different points on the site. For example, we collect or request information when a user places an order, registers on the site, requests notification of order status, participates in an online sweepstakes or survey, requests a catalog, or submits an email.

In order to fulfill requests in the above instances, the user may be requested to provide contact or credit card information. If we have trouble processing an order, request, or delivery, this contact information will be used by Duallys Only to contact the user.

Third party vendors, including Google, show your ads on sites on the internet. Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page.

We monitor traffic patterns on the site and gather broad demographic information for aggregate use to analyze trends and administer the site in order to improve its layout and design and to permit site personalization and streamlining to create the best shopping experience we can for our users.

Where appropriate, we share aggregated statistical information with our business partners. These statistics include no personally identifying information.

We use payment processing companies to bill purchasers of goods and services from the site. Depending on the goods and services ordered and where they are being shipped, we may also use outside suppliers or delivery companies to assist us in fulfilling and delivering orders. We share with them the information necessary to enable card processing, fulfillment, and delivery of goods, including name, address, and, as appropriate, payment information.

Additionally, we may partner with trusted third parties to provide site users with Duallys Only approved unique offers or services which may be of value to our users. In such instances, we may share a user's name and address with a trusted third party to enable them to notify the user of the unique offer or service. We will never provide credit card information, and you will always be provided with the opportunity to unsubscribe from any such list.

We may provide personal identifying and account information in special cases, such as enforcement of our terms of site use, or as required by law or legal process to protect and defend the rights and safety of our site and its users. This includes exchanging information with other companies for purposes of fraud and credit risk reduction.

Our site may contain links to external internet sites as well as co-branded sites, which may be operated by an external party and may have privacy practices that differ from those here at www.duallysonly.com. When you click links that take you to such external or co-branded sites, you will be subject to their privacy policies. Please note that this privacy statement applies solely to information collected by Duallys Only on our site.

By using our site, the user agrees to the terms and conditions set forth in this internet privacy statement and the site terms of use, including all limitations of damages provisions. The user consents to the collection and use of this information by Duallys Only as disclosed in this internet privacy statement. We may revise this internet privacy statement or site terms of use at any time by updating these postings.

Strong precautions are taken to protect the information of the users of our site. When users submit sensitive information through the site, that information is protected both online and offline. We take credit card information security seriously and use a variety of technical solutions to make shopping safe at our site.

While we use SSL encryption to protect sensitive information online, we also protect user information offline. All information of our site's users, including sensitive information, is maintained in a restricted section in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

Cookies are routinely used by most ecommerce merchants, including Duallys Only. A cookie is a piece of data stored on a user's hard drive through the web browser containing information about the user, which enables us to track and personalize the site to enhance your experience. If a user rejects the cookie, they may still use our site, although we will be unable to provide the personalized shopping experience available through cookie data.

From time to time, we may request information from users of the site through surveys or contests. Participation in these surveys or contests is completely voluntary, and users have a choice whether to disclose this information. Information requested may include contact information and demographic information. We use such information to notify contest winners, award prizes, and analyze site traffic to improve the user's experience.

Duallys Only recognizes the importance of protecting the privacy of children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any personally identifiable information from children under the age of 13. When a user makes a purchase on www.duallysonly.com or one of our associated websites, the user is representing to us that they are an adult.

Duallys Only may send customers and users announcements and updates that contain important information about the site and service offerings which we believe may be of value. We may enhance or merge the information we collect on the site with data from third parties for purposes of marketing products or services to our customers and users.

We may communicate with users of the site by email, telephone, mail, or fax in order to provide requested services, content, product information, notification of special offers, or customer service updates relating to an account.

Users are always given the opportunity to opt out of having their online information used for purposes not directly related to the site at the point at which we ask for the information or when they receive an online requested promotional communication.

For example, our email messages have an unsubscribe feature for users who buy from us but do not want to be notified about special offers in the future. Users can reply back to the email message and type unsubscribe in the subject field. Upon receipt, we will remove that email address from our email list.